Terms and Conditions

These terms apply when you use this website or buy services from Impact 360 Media ("we," "us"). By using the site or our services, you agree to them. Your proposal or invoice lists the services in your package. If it conflicts with these terms, the proposal or invoice wins.

Plans and billing

• Plans are month-to-month. There is no long-term contract.
• Monthly fees are billed in advance for each billing period.
• Any one-time setup or project fees, such as a website build or a photo shoot, are quoted before work starts.
• Setup fees are non-refundable once paid.
• Your first monthly payment is due 30 days after you pay the setup fee.
• If a payment fails and isn't fixed, we may pause services until the account is current.

Cancelling

You can cancel anytime by calling 501-359-5936 or emailing[email protected] before your next billing date. Cancellation takes effect at the end of the billing period you have already paid for.

Ad spend and usage fees

Advertising budgets (for example Google or Facebook ads) are separate from your monthly plan and are paid by you directly to the ad platform. Your plan includes a set amount of usage, such as text messages and AI call-answering minutes, listed on our plans page. If you go over what is included, we show you the numbers before any extra charge.

Your responsibilities

• Give us accurate business information and access we need to do the work, such as your Google profile or website.
• Only send us content you have the right to use, such as logos, photos and text.
• Follow the law when you contact your own customers. That includes getting consent before texting or calling them, and honoring opt-out requests. We set up opt-out handling, but you are responsible for the lists and contacts you bring.
• Provide accurate details for any text message registration your carrier requires.

AI tools

AI receptionists, chat and other AI tools answer based on the information and instructions set up for your business. They can make mistakes. Review what they are set up to say and tell us when something needs changing. They are not for emergencies, and they do not give legal, medical or financial advice.

Results

We work hard to get you found, trusted and booked, but we cannot guarantee specific rankings, reviews, leads or revenue. Google, Facebook and other platforms set their own rules and can change them at any time.

Who owns what

Your business name, logo, photos, reviews and customer data stay yours. Our templates, systems and know-how stay ours.

If you cancel, a one-time $97 transfer fee covers exporting your contact list and porting your tracking numbers to you. For plans started on or after November 4, 2026, the website files we built for you are included once you have made three monthly payments. If you leave sooner, you can pay the balance of those three months to take them with you. Your i360 platform account, hosting, AI tools and automations turn off when you cancel.

Competitors

While you are on the Lead System + SEO plan, we will not take on another business in your town whose primary Google Business Profile category is the same as yours.

Text message (SMS) terms

When you give us your mobile number and agree to receive texts, Impact 360 Media may send you messages about your inquiry, appointments, account and our services.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. You will get one message confirming you have been unsubscribed.
• Reply HELP for help, or call 501-359-5936.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive texts is not a condition of buying anything.

See our Privacy Policy for how we handle your information.

Limits on liability

To the extent the law allows, we are not liable for indirect or lost-profit damages, and our total liability for any claim is limited to the fees you paid us in the three months before the claim.

Governing law

These terms are governed by the laws of the State of Arkansas.

Changes

We may update these terms. The date at the top shows when they last changed.

Contact

Impact 360 Media, Hot Springs, Arkansas
Phone: 501-359-5936
Email: [email protected]